Refund policy

At AirToyz, we want every customer to feel confident when shopping with us. If you are not fully satisfied with your purchase, we offer a simple and friendly return process.

30-Day Free Returns

AirToyz offers free returns and refunds within 30 days of the delivery date for eligible items. To qualify for a return, the item must be unused, in its original condition, and returned with its original packaging when possible.

Return Eligibility

To be eligible for a return, your item must:

Be requested within 30 days of delivery
Be unused, clean, and in original condition
Include all original parts, accessories, and packaging when available
Have proof of purchase, such as an order number or confirmation email

Items that are damaged due to misuse, improper handling, or normal wear and tear may not be eligible for a refund.

Non-Returnable Items

For safety and hygiene reasons, certain items may not be eligible for return if they have been used, inflated in water, damaged after delivery, or returned in a condition that cannot be resold.

How to Start a Return

To begin a return, please contact us at:

Email: support@airtoyz.space

Please include your order number, the item you wish to return, and the reason for your request. Our support team will provide return instructions after reviewing your request.

Refunds

Once your returned item is received and inspected, we will notify you about the approval status of your refund. Approved refunds will be processed back to the original payment method.

Please note that depending on your bank, card provider, or payment service, it may take several business days for the refund to appear in your account.

Damaged or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us as soon as possible at support@airtoyz.space with your order number and clear photos of the issue. We will review the case and work with you to provide a suitable solution.